At TotalFoodHub.com, we strive to provide our customers with high-quality products and exceptional service. Your satisfaction is our priority, and we want you to feel confident in shopping with us. This policy outlines the terms for returns, refunds, and exchanges for items purchased from our website.

1. General Conditions for Returns

  • Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Perishable goods (e.g., fresh produce, frozen items) are exempt unless damaged or defective upon delivery.
  • Time Frame: Returns must be requested within 14 days of receiving your order. After this period, we cannot process a return or refund.
  • Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process any return or refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers, fresh produce, frozen items).
  • Opened or partially used products.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.

3. Return Process

  1. Request a Return:
    Email us at support@totalfoodhub.com with your order details, reason for return, and any supporting photos if applicable (e.g., damaged items).
  2. Approval:
    Once your return request is approved, we will provide instructions for returning the item(s).
  3. Shipping Returns:
    • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
    • We recommend using a trackable shipping service to ensure the safe delivery of your return.
  4. Inspection and Processing:
    After receiving your return, we will inspect the item(s). Refunds, replacements, or store credits will be processed within 7 working days of receiving the returned goods.

4. Refunds

  • Approved Refunds: Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
  • Partial Refunds: For returned items not in their original condition or with missing parts, partial refunds may be issued at our discretion.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing support@totalfoodhub.com. Include your order number and photos of the item(s) for faster resolution. We will arrange for a replacement, refund, or exchange at no additional cost.

6. Exchanges

Exchanges are available for eligible items of equal value, subject to stock availability. Follow the return process above to initiate an exchange request.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Once an order is dispatched, cancellation is no longer possible. However, you may proceed with a return after receiving the item(s).

8. Contact Us

For any questions, concerns, or to initiate a return or refund request, please contact us:
Email: support@totalfoodhub.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time)

We value your business and aim to resolve any issues quickly and fairly. Thank you for choosing TotalFoodHub.com for your shopping needs!